WE NO LONGER ACCEPT BILL PAYMENTS OVER THE PHONE AT CITY HALL.

We have implemented a new service that will allow you to:

• Make a payment online by credit/debit card or ACH
• Pay over-the-phone with a toll-free number
• Receive email notifications when your bill is ready
• Access bill, consumption, and payment history!

So, as you can see, you should NOT call City Hall to pay your bills, but use the internet or toll-free number to make payments.   There are three ways to pay now. 

The first way is to (1) use the portal online by either choosing to set up your own account with CitiSenPortal.com, or (2) you can pay as a guest.  The third way to pay is (3) by calling toll-free 888-382-1127 and paying over the phone.  However, keep in mind if you use the phone method, you cannot make partial payments; only full payments will be accepted.

Simplified, go to CITISENPORTAL.COM/GUEST/PAY or grab the QR code with your smartphone.    

 The final way to pay your monthly utilities is with a Debit Authorization signed by you, the customer, and placed on file at the city hall with your signature to automatically debit your checking account for the fee amount.  The form is just as it states here.  You open the pdf file, fill in the various fields, and then print the file. 

Debit-Authorization-Form.pdf06/02/2024

Please return this form with your utility payment or mail separately to:  

Linden Water/Sewer/Gas
P.O. Box 46
Linden, TN 37096-2736

or email the completed and signed form to This email address is being protected from spambots. You need JavaScript enabled to view it. with subject line of Debit Authorization.